Delivery Policy

Effective: January 15, 2025 • Last updated: January 15, 2025

1. Digital Delivery Only

All Max Design Dev services are delivered electronically. No physical goods are shipped. Deliverables are provided via: shared Google Drive or Dropbox folders, Figma share links, GitHub repository access, direct email, or FTP/SFTP access depending on the project type.

2. Timeline After Payment

1. Stripe receipt (immediate): Automatic email confirmation from Stripe.
2. Project brief form (within 1 business day): We email you a short intake form to gather everything we need.
3. Brief submission (within 5 business days): Completing and returning the brief starts the delivery clock.
4. Kickoff call (within 2 business days of brief receipt): 30 to 60 minute alignment call to confirm scope, timeline, and contacts.
5. Work begins: Immediately after the kickoff call.
6. Delivery: To the agreed delivery date confirmed at kickoff.

3. Standard Timelines

• Launch Package: 12 business days from kickoff call
• Build Package: 22 business days from kickoff call
• Enterprise Package: Agreed in writing during scoping
• Individual Services: Confirmed at kickoff call per service

Timelines run from the kickoff call, not from payment date. Late content or feedback from the client extends the timeline proportionally.

4. Late Delivery

If we cannot meet a confirmed delivery date, we notify you at least 1 business day in advance with a revised date and explanation. If delivery is delayed more than 3 business days beyond the confirmed date without prior notice, contact hello@maxdesigndev.com for resolution.

5. Contact

hello@maxdesigndev.com • (309) 249-6020 • Mon to Fri, 9 AM to 6 PM CT